Call us on: 01633 259225 | Office Hours : Mon – Fri – 9am – 4:30pm | Visiting Times (By Appointment): 9am-6:30pm | Saturdays: By Appointment

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Frequently Asked Questions

If you require information on any of our funeral services or funeral plans, view some of our frequently asked questions below. If your question has not been answered here, please do not hesitate to contact our dedicated Funeral Directors who will be happy to assist with any queries you may have. 

You can call us on 01633 259225 to book an appointment and speak to one of our Funeral Directors about arranging a funeral plan. Alternatively, you can visit our website and contact us via our email, and we will be sure to get back to you as soon as we possibly can. It is recommended that you look at our website before booking an appointment, so you have an idea about the funeral services that we can offer you.

Third-party costs are additional charges from things such as car hire or flower arrangements. We do not add these costs on without letting you know about it first, so nothing is hidden from you and there are no hidden fees. Our team will ensure to talk you through all the costs upfront, so you are not left in the dark and have full understanding of what you are paying for.

Funeral plans make planning and paying for a funeral much easier. We have a range of plans and payment methods to fit any budget and with different instalment options, you can pay without needing to manually make the contributions. Our funeral plans can be tailored to each client to ensure it is a personal experience, not only for them but also for those attending.

During a funeral planning consultation with us, we will discuss everything there is to your funeral plan. This includes anything from music to service sheets, and the funeral charges and overall cost. We will discuss the different payment methods and funeral plans we offer, so you can identify the plan that best suits you. You will also know about your/ your loved ones wishes after death and any specifics that must be included on the day of the funeral. Tours are also available for the chapel of rest if this is of interest to you and your loved ones.

When someone passes, you must make sure you register their death with the local registration office. Once this is registered, you will receive a certificate that authorises the burial or cremation which you will then need to pass on to the Funeral Directors that the funeral plan is held with. For pre-paid funeral plans, you simply need to decide a date in which the funeral will take place. If there is no plan already made and paid for, you will need to start planning one, which we can help with.

If the person you are buying the funeral for is over the age of 50 then a loved one is able to purchase this on their behalf. Some people do not plan their funerals before they pass or would rather not plan it themselves, so get their family or friends to arrange this.

There are several ways to pay for a funeral with Albert E Hicks. There is the payment in full option to get paid and arranged upfront until the day of the funeral. You can also choose the option of 12 monthly payments to spread out the costs or even monthly payments over a longer period if this works better for you. The final option is our low-cost instalments which can be paid off between 2 to 30 years. You can find out more about these options on our website or by calling our Funeral Directors.

After telling the family members and close friends of the person who has passed, you must then inform the local registration office. You will need to inform the registration office as soon as you can for a funeral date to be arranged and for the death to be correctly and legally registered. There is no set order of who you tell first but it is important to register the death as soon as you can.

With Albert E Hicks, you have a choice between our Golden Charter, Golden Charter Independent Way, and our very own funeral plans. Each of the different funeral plans have features that would suit anybody and are all tailored to the individual. To find out which of our funeral plans would be best suited to you or your loved one, call us today or visit our website.

Environmental Funerals are a more environmentally friendly way of being buried. They include features such as wicker caskets or coffins made of natural materials. The services are often a lot smaller than traditional funerals and every aspect of the funeral is arranged to ensure they have minimal impact on the environment. These services are becomingly a more popular option and if you wish to enquire, our Funeral Directors will be happy to offer their advice.

Get in Touch

To contact us, simply telephone 01633 259225 or fill in our contact enquiry form and we will reply to you as soon as possible. 

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